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Beta 5 Star Auto Spa
- Car Wash
- Winchester, VA
About this business
Location details
555 Adams Dr, Winchester, VA, 22601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
STAY AWAY FROM THIS CAR WASH!!! The cloth got under my roof rack rain guard and ripped it up and they do not want to pay for damages because there was paint chipped off the chrome piece so they said it is preexisting damage. They refuse to pay any damages!!😡
Horrible service, never again!
Business response:
Thank you for leaving us a review. We're terribly sorry you were disappointed with your purchased service. We would love to gather some additional information in regards to your most recent visit. At your earliest convenience, please contact us at (540) 667-6661. Thanks!
5 Star Auto Spa had a hose get caught in one of the brushes and it broke my brake light, scratched the whole passenger side, and left dents. They said it’ll be a week before anyone calls me to try to fix it. Then when I asked for a refund of my car wash from the manager she had the audacity to say “No, but you can go through the wash again” 😂😂😂😂😂. DONT GO TO 5 STAR AUTO SPA PEOPLE!!!
Business response:
Thank you for notifying us in regards to your most recent visit. We are terribly sorry you experienced this issue while having your vehicle cleaned at our facility. We are glad we were able to speak to you in regards to this incident and will wait to hear back from you next week. If you have any additional questions or concerns, please don't hesitate to reach out to us at (540) 667-6661. Thanks!
I know there’s limited time, but when I pay EXTRA to have my trunk cleaned, I expect it to be cleaned. It wasn’t even touched. I also still have bug guts on my windshield. I mean, REALLY?
Business response:
Thanks for leaving us a review Christi. We're terribly sorry you were disappointed with your last visit. We always strive to make sure everyone is happy with their purchased service. At your earliest convenience, please stop back by and we will take care of the issues you had with your previous service. If you have any additional questions or concerns, please don't hesitate to contact us at (540) 667-6661. Thanks!
I spent 44 dollars to have to come home and clean it myself! I even precleaned some to avoid this. The outside washer was great but wouldn't waste money on the interior again. They used to do a really good job. Very disappointed!
Business response:
Thanks for leaving us a review Lisa. We're terribly sorry you were disappointed with your most recent visit. We would love to gather some additional information in regards to your most recent visit. At your earliest convenience, please contact us at (540) 667-6661. Thanks!
RecommendedAlthough they did a great job wiping down the outside of my vehicle and the inside looks much better, they never get my windshield streak free! They need to use clean towels on the windshield. Not the same one they've been wiping everything else down with. I had to do the windshield and the back floor mats....that I paid extra for them to do! Still less time than the whole vehicle but kinda expensive.
Business response:
Thanks for leaving us a review Melissa! Stop by anytime and we can reclean all of your windows as well as your back floor mats. If you have any additional questions or concerns, please don't hesitate to contact us at (540) 667-6661. Thanks!
I got a car wash today and wanted to have inside and outside of my car done. They were a little busy but not too bad. When my car was done, at first it appeared fine. After I drove away, I noticed that none of my seats were vacuumed. I have a dog and there was dog fur still stuck to the back and side of my passenger seat. my dash was barely wiped down and where my gages were wasn't touched at all. As I was driving home I noticed (only because I was driving towards the sun) that my windows were poorly cleaned. It looked like ... read more
Business response:
Thanks for leaving us a review Andrea. We are terribly sorry you were disappointed with your last service. We always strive to make sure everyone leaves happy with their purchased service. At your earliest convenience, please bring your vehicle back and we will attempt to address any areas where we may have missed the mark. If you have any questions or concerns, please don't hesitate to contact us at (540) 667-2014. Thanks!
Not happy at all with the way my truck turned out. Bought the wash that included cleaning the inside. Big spots were missed all over the outside. Running boards still had mud and dirt caked on them. Inside was not vacuumed well at all. Got home and had to clean all my windows because the insides were streaked so bad you couldn’t even see when the sun hit them. Now I understand this wasn’t a high dollar detailing job but I expected better than what I got..
Business response:
Thanks for leaving us a review John. We're terribly sorry that you were disappointed with your most recent experience here at our facility. We always strive to make sure everyone leaves happy with their purchased service. We would love to gather some additional information in regards to your most recent visit. At your earliest convenience, please contact us at (540) 667-6661 and ask to speak to a manager. Thanks!
Three days after shampooing, the seats and carpet were still wet. They told me when I picked the vehicle up that I needed to keep it in “the garage” with the windows down. Well, I don’t have a garage and it rained the first 24 hours after the service was done. The car interior smells worse than you could ever imagine. I am doing everything I can at this point to get the odor out. Also, they charged me a bogus $64 fee due to pet hair on the seats. This is not the first time I had a bad experience with them, but I thought I wo... read more
Business response:
Hello again. We just tried calling you but there was no voicemail answer. We'd like to address your concerns - please call us to set up a return visit. Thanks- 540-667-2014
Frequently asked questions about Beta 5 Star Auto Spa
How is Beta 5 Star Auto Spa rated?
Beta 5 Star Auto Spa has a 4.5 star rating with 2,544 reviews.
When is Beta 5 Star Auto Spa open?
Beta 5 Star Auto Spa is closed now. It will open at 9:00 a.m.